Why We Take Returns
Culture

Why We Take Returns

2 min read

Created on 16/10/2018
Updated on 14/10/2022
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Edie Elliot Granger

Edie Elliot Granger

Editor & content strategist

3+ years of experience

Sexual wellness Orgasm science Pleasure education

Edie Elliott Granger is Dame's editor and content strategist specializing in sexual wellness, pleasure education, and accessible health information. She helps shape editorial content at Dame, translating research, expert insights, and cultural conversations into clear, approachable resources. With a background in sex education, her work focuses on making conversations around sex, bodies, and pleasure more informed, inclusive, and stigma-free.

Alexandra Fine

Alexandra Fine

Dame founder & sexologist

10+ years of experience

Sexual wellness Orgasm science Pleasure education

Alexandra Fine is the co-founder and CEO of Dame, a pioneering sexual wellness company known for its innovative products and mission to close the pleasure gap. Recognized in Forbes’ 30 Under 30 2018, Alexandra leads Dame in designing user-centered tools that enhance intimacy, receiving acclaim from major outlets like The New York Times and Wired. Under her leadership, Dame Products has become a leader in the sexual wellness industry, raised over $14M in capital, and launched in Target and Walmart, all while advocating for women's health and breaking barriers in advertising.

Did you know that we offer returns within 60 days of purchase?

We think toys for sex should be held to the same standards as your car, your TV or your phone — any consumer product that adds fun and value to your life.  And as big believers in celebrating your sexuality, we know that a big part of that is allowing you to discover what you like and what you don’t. After all, great sex is about trying stuff out, and sticking to what works best for you!

Here are the three primary reasons for why we’ve broken from the rest of the sex toy industry and started to offer returns on orders made through our website:

Sex toys are just toys…. for sex.

You can return anything and everything these days (within reason, of course). While Eva and Fin are designed for as many bodies as possible, it might not work with your anatomy — and that’s okay! Everyone feels vibrations differently, and it’s all about personal preference. If you had just purchased a new stand mixer for your kitchen, and it didn’t fit on your counter, or was too small for your competitive baking, you would return it — right? We think that philosophy should apply to sex toys, too. If your Eva or Fin doesn’t earn a spot on your nightstand, then we’ll happily give you store credit to find something that you’ll love.

Sex isn’t gross!

We don’t believe sex is inherently shameful. It’s not! And offering returns enables you to try out new things for yourself (or with a partner) without fear. Sex is a part of the human experience and you should feel proud of the tools you use to explore your sexuality.

Not many people take us up on this, anyway.

We don’t mean to toot our own horn, but we don’t actually process that many returns. Tons of user-guided of research and development have gone into our products to ensure you’ll have the best experience possible. The vast majority of our customers are satisfied (literally…), so it’s not too much trouble to process a few returns here or there.

And aside from our 60-day return period, you’re also covered by our three-year warranty! Returns can only be made for orders from our website, but our warranty applies to every Dame Product, as long as it's bought within the United States. If your toy is having trouble, just contact us at support@dameproducts.com!

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FAQs

A: A vibrator is a powerful and versatile personal pleasure device that creates vibrations to stimulate various sensitive areas of your body, like the clitoris and G-spot. They come in a wide range of shapes, sizes, and features, so there's something for everyone.

Vibrators can be used on almost any erogenous zone, offering unique sensations that can boost your pleasure and help you discover what feels amazing. Some are designed to mimic penetration, while others focus on external stimulation to give you an unforgettable experience.

Did you know that fewer than 20% of vulva-owner can climax solely with vaginal stimulation or intercourse? This is why vibrators have been growing in popularity, and why companies like Dame are dedicated to amplifying the conversation of closing the pleasure gap.

Learn more on the blog.

A: Using a vibrator can enhance your pleasure significantly, but where you use them differs based on preference and if you are a vulva or penis owner. Begin by selecting a comfortable and private space where you feel at ease. If desired, use sex toy-safe lubrication, as this will enhance sensations and reduce friction. Turn on your vibrator (usually a button on the opposite end of the "head"), and explore different settings or intensities using the buttons provided on the device and gradually finding what feels best for you.

For an additional step-by-step guide, check out detailed instructions here, which talk about insights on techniques, positioning, and tips for maximum pleasure.

A: There are numerous types of vibrators, each designed for various forms of stimulation:

Clit Vibrator: These are specifically shaped to target the clitoris, often with a compact and discreet design for ease of use.

G-spot Vibrator: Typically curved, these vibrators are designed to reach and stimulate the G-spot, providing deeper sensations during penetration.

Finger Vibrator: Small and often worn on the fingertip, these offer precise control and are perfect for targeted stimulation.

Couples Vibrator: Designed to be worn during intercourse, they provide simultaneous pleasure by stimulating both partners.

Vibrating Cock Ring: Worn around the base of the penis, these enhance sensations for both partners during sex and can help with stamina.

Suction Vibrator: These use suction air-pulse technology to create a unique sensation for the clitoris, often simulating oral stimulation.

Wand Vibrator: Known for its powerful motors and larger size, these versatile devices can be used all over the body for broad-based pleasure.

Bullet Vibrator: Compact and portable and designed for targeted stimulation and are perfect for both solo and partnered play.

A: Yes! Dame vibrators are designed to be waterproof, making them suitable for use in the bath or shower. They also come with rechargeable batteries, eliminating the need for disposable batteries and ensuring long-lasting pleasure. Most can be charged via USB, making it easy to keep them ready for when the mood strikes.

A: Dame vibrators are touted for their whisper-quiet motors, designed to pleasure without drawing attention or distracting during intimate moments. If you're looking for a discreet vibrator, try looking for something smaller in size, like a bullet vibrator.