FAQ’s

Shipping
Do you ship internationally?

Currently we can accept only orders shipping to the US, Canada, UK, European Union, Australia, and New Zealand.

Canadian shipments are through Passport Shipping and will be shipped duties paid. These duties are charged upfront so that there are no surprises at the time of delivery. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.

For shipments to the UK, Passport Shipping will be the Seller for all orders to the UK £135 and Under.

Returns & Exchanges
Warranty Info

Dame Products warrants all products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. Refunded purchases are not eligible for a warranty replacement. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein

Limitation of Remedies

IN NO EVENT WILL DAME PRODUCTS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.

Product Information
Does Eva II always stay in place, for every vulva, in every position, with every partner, every time?

Nothing related to sex is one-size-fits-all! Your experience with Eva II depends on your anatomy and how you like to have sex.

We designed Eva to provide a comfy fit for a wide variety of people with vulvas, and refined that design until a strong majority reported it stayed secure in most positions.

Our testing shows that Eva’s compact size and conforming shape make it a step-up from a bullet or other vibrator, even when it needs a little help to stay in place. Because Eva's wings do most of the work, pressure between bodies or from a finger can do the rest.

Accounts & Subscriptions
Rewards + Referrals
How do I join the rewards program?

All you need is an account on dameproducts.com! If you haven't made an account with us yet, sign up here. You'll need to create an account to redeem any referral discounts as well. 

The rewards program was launched in November 2019. Orders placed before the launch date are not eligible for retroactive rewards points.

If you have more than one account and would like to merge them, contact customer service at support@dameproducts.com. We are unable to adjust VIP Tiers, but can assist in moving points from one account to the other. We recommend using the same email for all purchases for this reason.

How do referrals work?

Referred friends must be first-time customers for both of you to receive referral rewards. Referrals must be initiated through the referral module on the rewards page or using the unique referral link on your account page. (You need to create an account to redeem your rewards.)

Once your friend makes their first purchase over $49 with your link, you will receive your reward. We'll send you an email whenever one of your referrals uses your code to make a purchase. You can also check your 'Rewards History' to see a list of any points that you have received for referrals.

If you receive an error message, there may be a typo or you may need to add a comma between them. If you are still having problems using the email referrals, we recommend using your unique referral link on your account page.

Manuals

Still have questions?
Get in touch.