Desire Gummies

Whenever possible, we ship everything in your order together to cut down on packaging and emissions. The main exception is Pillo, which has to travel on its own because of its size. If an item is temporarily out of stock, it can delay the whole shipment.

We currently ship to the US, Canada, the UK, the EU, Australia, and New Zealand. International orders leave from our US fulfillment center. Customs forms are filled out as discreetly as possible; vibrator shipments, for example, are described in neutral terms.

Yes. For orders shipping to the UK with a value of £135 or under, Passport Shipping acts as the seller and logistics partner, making checkout and delivery smoother.

As soon as your order is packed, you’ll receive an email with a tracking link. Tracking updates begin once the package is scanned at the carrier’s facility. Be sure your delivery location is secure, and reach out to support if anything looks off.

Dame can’t take responsibility for packages marked as delivered that then go missing, so we always recommend choosing a safe, attended delivery spot. If you’re worried something is wrong with the tracking, contact our customer service team for help.

Free shipping is offered on qualifying US orders over the current threshold listed at checkout. Discounts that drop your order total below that amount can make the order ineligible. At the moment, international orders don’t qualify for free shipping.

Reach out to customer service at support@dameproducts.com and let us know you’d like to send something back. Once your return is approved and processed, your refund is issued as store credit via a Dame gift card.

If you purchased from a different website or physical store, their policies apply. Please check that retailer’s return rules directly — we aren’t able to override another seller’s policy.

Products that have a manufacturing defect are covered by Dame’s three-year warranty when you can provide proof of purchase, no matter where you bought the item. The warranty doesn’t cover damage from misuse or normal wear-and-tear, but if you suspect a defect, contact support so we can review options with you.

Dame warrants its products against defects in materials and workmanship for three years from the original purchase date. Depending on the situation, we may repair or replace the item. The warranty doesn’t apply to damage caused by misuse, tampering, or service performed by unauthorized repair centers.

You can download guides for many favorites, including Aer, Aloe Lube, Arousal Serum, Body Wipes, Com, Dip, Eva, Fin, Hand + Vibe Cleaner, and more. The manuals list continues to grow as new products are released.

Yes. Many manuals are available in several languages — for example, English, French, German, Spanish, and others — so you can read product information in the language that’s most comfortable for you.